At itispure.com we want you to be completely satisfied with your purchase. If you are not satisfied, you can cancel your order or request a refund, subject to the following terms.
1. Order Cancellation
- You may cancel your order within 3 hours of placing it for a full refund.
- After 24 hours, cancellations are not accepted, but you may be eligible for a return and refund according to our refund policy.
2. Refunds
- Refunds will be issued to the original payment method used at the time of purchase.
- If your order has been shipped, the cost of return shipping will be borne by you.
- Refunds for returned items will be processed within 7-10 business days after we receive the returned product.
3. Non-Refundable Items
The following items are non-refundable:
- Items marked as Final Sale or Non-returnable
- Personalized or custom-made items
4. How to Request a Refund
To request a refund, please contact us at +91 9645 889 441 by Whatsapp /SMS/ Call with your order number and reason for return.